privacy

Privacy Policy
Effective Date: 01 Dec 2024

‍Hey there! At ELK Travel, your privacy is super important to us. This policy explains how we collect, use, and protect your personal information when you visit our site (www.elk.travel), book a trip, or interact with us. We want you to feel confident about sharing your details with us, so take a read and get to know how we handle your info.

‍1. What Information Do We Collect?
‍Here’s the scoop on what info we might collect:
‍A. Personal Info
This is the stuff you give us when you use our services, like; your name, email address, phone number, payment details (for bookings and purchases) and travel preferences (destinations, dates, and more)
‍B. Usage Data
We also gather some info automatically to help us improve your experience:
IP address, type of browser you’re using, the pages you check out on our site, how long you stay on our site and your device details (like what phone or computer you’re using)
‍C. Cookies and Other Tracking Tech
We use cookies (tiny files stored on your device) and other tech to make your time on our site smoother. You can adjust your cookie settings in your browser if you’d like.

‍2. Why Do We Need Your Info?
‍We use your info to:
Help you book travel and suggest cool trips tailored just for you
Process payments and send you booking confirmations
Keep you updated on your travel plans, new deals, or changes
Make our site better by analysing how people use it (no, we’re not spying on you!)
Send you emails about new offers (but only if you’ve signed up to hear from us)
P.S. If you don’t want to hear from us, you can unsubscribe anytime. We promise it’s easy!

‍3. Who Do We Share Your Info With?
‍We only share your info in these situations:
‍Service Providers: These are the trusted folks (like payment processors, web hosts, etc.) who help us run the business and make your experience better.
‍Legal Stuff: If the law requires it or if a government authority needs info, we’ll share it.
‍Business Changes: If we merge, sell, or buy a business, your info might be part of that deal (but we’ll keep it safe).We don’t sell your data to anyone. Ever. And we won’t share it with anyone unless we have a good reason, like to make sure your booking goes smoothly.

‍4. How Long Do We Keep Your Info?
‍We keep your data only for as long as we need it to provide services, meet legal requirements, or as long as you’re still using our services. Once we don’t need it anymore, we’ll securely delete it.

‍5. How Do We Protect Your Info?
‍We take security seriously! We use tech and processes to protect your info, but keep in mind that no online system is 100% safe. We do our best to keep things secure, but there’s always a small risk when sharing data online.

‍6. Your Privacy Rights
‍Depending on where you live, you may have some rights regarding your personal info. You can:
‍Request a copy of your data (yep, you can see what we’ve got on file)
‍Ask us to fix any mistakes in your info
‍Request that we delete your data (but there might be some limits depending on the situation)
‍Opt out of marketing emails anytime
‍Ask for your data in a format that’s easy to transfer to another service
To exercise these rights, just reach out to us using the contact info below.

‍7. Third-Party Links
‍Our site might have links to other websites, services, or apps that we don’t control. This privacy policy doesn’t apply to them, so we recommend checking out their policies before sharing any personal info.
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‍8. Updates to This Policy
‍We might update this policy from time to time (because privacy laws and tech are always changing). If we do, we’ll post the updated version here with a new “Effective Date.” So, feel free to check back every now and then to stay in the know.

‍9. Let’s Chat
‍Got questions or concerns about your privacy? Don’t hesitate to reach out!
You can contact us at:
ELK Travel
PO Box 571 Coolum Beach QLD 4573
Email: hello@elk.travel
Phone: 1300 355 885 (1300 ELK TVL)